Shipping & Handling

We ship from Melbourne to all over Australia. We work with different shipping companies for different delivery locations.

Order Successful

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 48 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

Shipping

Our partners offer different methods.

1. Express or Auspost Delivery

Suitable for delivery of most small items across Australia, a cost-effective express delivery method

2. Melbourne City Express Delivery

Applicable to delivery in urban Melbourne and some suburbs with same-day delivery

3. Cross-Regional Bulky Express Delivery

Suitable for transporting bulky items to other states

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Delivered

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

If there is any issue during the shipping time or after receiving the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.